Tickets

What it does

Members open a private support channel with your team; transcripts are saved.

Steps

1. Open Tickets.
2. Panel: title, text, and dropdown or buttons.
3. Topics: add topics, each with its own team and category if you like.
4. Tickets: pick the support roles and the transcript channel. Press Save.
5. Post the ticket panel: pick a channel and press Post panel.

Good to know

• Later changes update the posted panel by itself.
• Answer tickets in the dashboard: Ticket inbox. Save channels: Reuse ticket channels.
• More: Closing and limits, Team options, Panels and messages.

Commands

• /tickets claim, /tickets close, /tickets add
• /tickets open – the team opens a ticket for a member.
• /tickets transcript – save the ticket so far without closing.