Tickets: closing, limits and opening hours

What it does

Close quiet tickets automatically, limit open tickets and set opening hours.

Steps

1. Open Tickets → Closing: set when inactive tickets get a reminder and close.
2. Limits: how many open tickets per member, per topic and on the server.
3. Opening hours: switch on, pick the time zone and times like 09:00-17:00.
4. Press Save.

Good to know

• Outside opening hours Doorman refuses new tickets or opens them with a note.
• Tickets can also close when the member leaves the server.