Ticket inbox

What it does

Read tickets, reply, claim or close them right in the dashboard.

Steps

1. Open Tickets and press Open ticket inbox.
2. Pick a tab or search by ticket number, member ID or topic.
3. Open a ticket to read its history.
4. Write your answer and press Send reply, or use Claim ticket or Close ticket.

Good to know

• The bot posts your answer as a team reply. Nobody is pinged.
• With your own bot, the history takes a few seconds to load. It is kept for at most 5 minutes.
• Dashboard helpers only see tickets in channels they can read in Discord.