Ticket transcripts in Google Drive

What it does

Uploads every closed ticket's transcript to a folder in your Google Drive.

Steps

1. Open Tickets and scroll to Transcripts to Google Drive (server administrators only).
2. Enter a folder name and choose whether the team notes are uploaded too. Press Save.
3. Press Connect Google Drive and allow access to the files Doorman creates.
4. Press Upload a test file and check the folder in your Drive.

Good to know

• Doorman can only see the files and the folder it creates — nothing else in your Drive.
• Failed uploads are shown on the card and in the server log.
• Disconnect and delete data removes the stored keys and revokes the access.