Servicevoorwaarden

1. Scope and provider

These terms apply to all use of the Discord bot “Doorman” and the dashboard at doorman.bot (together the “Service”) between MUHtion Media e.K., Joditzer Straße 21, 95180 Berg, Germany, VAT ID DE366928521 (“we”) and the person who adds the bot to a Discord server, uses the dashboard or buys Premium (“you”). Deviating terms of yours do not apply.

2. The Service

Doorman offers moderation, verification, roles, levels, tickets, notifications and other community tools for Discord servers. The free plan is provided without charge and may be changed or limited at any time. Premium unlocks higher limits for one specific Discord server, as described on the plans page at the time of purchase.

The Service depends on Discord and its interfaces. We do not guarantee uninterrupted availability; maintenance, outages at Discord or changes to Discord's platform can restrict the Service.

3. Your responsibilities

You may only add Doorman to servers you are allowed to manage. You are responsible for your server, its content, its rules and the settings you choose (for example which roles the bot may assign or which content automod removes). You must comply with Discord's Terms of Service and Community Guidelines and applicable law. You must not use the Service for unlawful purposes, spam, harassment or to circumvent Discord's rules.

We may suspend or remove the Service for a server if it is used in breach of these terms or of Discord's rules.

4. Custom bot and uploaded content

You can run Doorman on your server under your own Discord application (“custom bot”). You remain responsible for that application, its name, picture and settings at Discord, and for keeping its token secret. We store the token encrypted and use it only to run the bot for your server; you can remove the custom bot and its token in the dashboard at any time.

You may only upload images (for example welcome card or rank card backgrounds, or the avatar and banner of your custom bot) that you are entitled to use and that do not break the law or Discord's rules. We may remove uploaded content that does.

5. Premium, prices and billing

Premium is a subscription for one Discord server, billed monthly or yearly in advance via our payment provider Stripe. The AI moderation add-on is a separate subscription for one Discord server under the same conditions; it can be bought with or without Premium. Prices shown are net prices; the applicable statutory VAT is calculated at checkout based on your country and shown before you pay. The subscription renews automatically at the end of each billing period unless cancelled.

6. Cancellation

You can cancel at any time with effect from the end of the current billing period, in the dashboard (“Billing” on your server's page) or by email. Premium then remains active until the end of the paid period. Your server's settings are kept when a plan ends; features above the free limits stop working until Premium is renewed.

7. Right of withdrawal

Consumers have a statutory right of withdrawal of 14 days; details and the model form are in the herroepingsbeleid. When you buy Premium you expressly request that we start the service immediately, and you acknowledge that if you withdraw you owe a proportionate amount for the period already provided. Businesses have no statutory right of withdrawal.

8. Monetize — paid memberships on your server

If you turn on Monetize, you sell paid memberships (with roles and perks) on your Discord server to your members. For this you connect your own Stripe account (Stripe Connect). The membership contract is concluded between you and your member and payments go to your Stripe account. You are the seller: you set prices and perks, you are responsible for describing them correctly, for your own terms towards your members, for refunds and any withdrawal rights of your members, and for the taxes on your income. Stripe's Connected Account Agreement applies between you and Stripe.

We provide the technical service (checkout, giving and removing roles, renewals) and receive a platform fee of 5 % of each payment, which Stripe deducts automatically; Stripe's own fees are charged to your account by Stripe. As a platform operator we may be legally obliged to collect information about you and your sales and to report it to the tax authorities (EU Directive DAC7 / German Platform Tax Transparency Act). We may switch off Monetize for a server that uses it in breach of these terms, of Stripe's or Discord's rules, or of the law.

9. Liability

We are liable without limitation for intent and gross negligence and for injury to life, body or health. For slight negligence we are liable only for breach of essential contractual obligations and limited to the typical, foreseeable damage. Liability under the Product Liability Act remains unaffected. We are not liable for actions taken on your server according to settings you chose, or for data loss that regular backups on your side would have prevented.

10. Changes

We may change these terms for the future for valid reasons (e.g. legal changes, new features). Paying customers are informed by email at least four weeks in advance and may cancel before the change takes effect.

11. Final provisions

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers this choice of law applies only insofar as it does not deprive them of the protection of mandatory provisions of the law of their country of habitual residence. If individual provisions are invalid, the remainder of the contract stays valid.